All my apps transferred easily, except for the Verizon visual voicemail app. Now we'll need to locate the Visual Voicemail App. Not as good but something until AT&T updates. J. Jacobson053. It's not available in the google play store. Announcements. I lost my visual voicemail with my new S20, does it not work with this phone Accessibility Resource Center Skip to main content Get it fast with In-store & curbside pickup or same day delivery. I recently changed phones to an unlocked Samsung Galaxy S20 that I purchased directly from Samsung. However, whenever I try to play the message, the app crashes. Premium Visual Voicemail has been part of my plan for years. Power outages and damage from Winter Storm Uri may be affecting service for some customers. However, that this not the only thing that is not working out of the box with Google Fi. 4 hours spent trying to solve this issue. One thing we tried was clearing the data for the built-in Voicemai app. Tap the app, then tap force stop, then confirm. The visual voicemail mail from the Galaxy Store is working for me. Samsung. By side loading the Google Phone app and changing the default, I now have visual voice mail, as I can see the transcribed messages. Tap to confirm. Visual Voicemail is not working on Galaxy S20 5 hours ago I've been on the phone for over 3 hours with Xfinity Tech Support and they still don't know what's wrong. I am not able to set up Visual Voicemail on my S20 . But not sure if that's because of unlocked version or what. I have cases open with both Samsung and Google and they have been working on it for over 3 weeks now. No resolution. We are working to restore service as quickly as possible. Their visual voicemail app shows not compatible with my phone. Scroll down to find the Visual Voicemail App. It will stay on that screen for a few minutes, then another screen comes up "Voicemail Setup.....The app hasn't received setup information. I'm also on AT&T but bought it unlocked. And since Samsung phones do not come with the Google Dialer app by default, it appears that even though Google has listed certain Samsung phones as ‘Designed for Fi’, the Visual Voicemail feature will still not work. Now, tap Storage, then Clear Data. Following George's instructions I was able to get Visual Voicemail working on my new S20+. I click on the voicemail icon, click Continue on the next screen, "Please wait while we check your account information." The visual voicemail app that came pre-installed will not set up on my new S20 Ultra? Here's how to turn Visual Voicemail on or off if your Android smartphone is running on Oreo OS or newer. To access Visual Voicemail, you must have already Set Up Voicemail.Alternatively, you can check your voicemail messages by selecting the Phone app from the home screen > select and hold the 1 key > if prompted, enter your voicemail password > follow the prompts to listen to your messages. This will -not- delete any voicemail messages; it will only reset the app itself. Assuredly it is software related. I remember reading AT&T Visual voicemail isn't ready for this phone yet. At least not easily. You'll typically find it under: settings: then Apps or Applications. If anyone was wondering how to get visual voicemail from Fi on a Samsung Galaxy S20, you can't. I cannot get wifi calling working either. Off if your Android smartphone is running on Oreo OS or newer for years app, then tap force,. Open with both Samsung and Google and they have been working on my S20 that is not working out the! A Samsung Galaxy S20, you ca n't unlocked Samsung Galaxy S20 that i purchased directly Samsung! 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