The seller resolved my issue – what should I do now? The first step is to contact the member through … If you have paid as a PayPal Guest you cannot use this process, but you are of course still covered by. You can also try signing out, clearing your cache and cookies, and signing in again before trying to check out again; Make sure your payment method hasn't expired. The case remains open, and I am wondering how long it will stay that way. 1) Problem with your purchase? Yet, still, I have received zero correspondance. I've purchased an item 21 June, today is already 26 June (In my country) and he still hasen't shipped it, but said that will ship within 3 business days. ---------------------------------------------------------------------------------------------------, --------------------------------------------------------------------------------------------------------------------, -------------------------------------------------------------------------------------------. You have answered a question which is nearly a year old. concert tickets arrived after the concert), we consider this as 'not as described'. Ebay item unpaid - How long to wait until opening a case? Ask eBay to step in and help. You're eligible for refunds under the eBay Money Back Guarantee if you do so at any time up to, You can ask eBay to review the case if you are not happy with the seller's solution and at least, If you don't escalate the case to us, it will close automatically after. i do put on my sales a 3 - 4 day handling time before postage. If you haven't received an item, we usually refund your money immediately via PayPal. I seek advice and reassurance. The tracking number proves to the seller and eBay that you sent the item to the correct return address so we can make sure you'll receive your refund or replacement. Copyright © 1995-2020 eBay Inc. All Rights Reserved. I believe the time frame for that service is 2-3 days. I still give them 4 days unless they have a feedback of less than 5, or have "negative" comments made in their feedback re paying. Report an unpaid item; After opening a case, the buyer has 4 days to respond or pay for the item. Sellers can open an unpaid item case through the Resolution Center. As with every programme like this, there are some rules: You can find all details on the eBay Money Back Guarantee policy page. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. How long should I wait before opening a case on ebay or paypal? Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. You need to report a case within 32 days of the listing ending. ebay help - how long before opening dispute? I ordered June 21st! Consumers who purchase items from business sellers over the internet generally have the right to return the item (Learn more about your rights.) i sell on ebay however i do work and do many hours. The condition of the item is wrong. To find this page, look up the item you ordered in your Purchase history in My eBay and click on More actions and then View order details. Here's how: Go to the Resolution Centre. So, assuming I continue to receive no communication from the seller & the parcel does not arrive, when would be a reasonable date to open a case for not receiving the item? If you don't receive payment, you can open an unpaid item case in the Resolution Centre as early as 2 days or up until 32 days after the listing ended. If there's a problem, let the seller know as soon as you (should) have received your item. The amount of time that it takes for an item to arrive often depends on the postage method that you selected when you bought the item. The item was defective during first use (e.g., HDTV did not turn on). The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. I would wait at least that long before opening any sort of item not received case regardless of what eBay's extremely optimistic delivery window says. The first suggestion is to Contact the Seller. How long does a case stay open? If you received an item that's wrong, damaged or otherwise not as described, you should contact the seller so he or she can quickly help you with the issue. as long as communication is used there shouldn't be a case to answer. This lets us know you're having a problem and starts the formal process of resolving the issue – we call this opening a case. What happens now? I have of course sought the seller's clarification on the delivery status via eBay mail and e-mail (their e-mail was shown in the PayPal receipt I received). See also: To do so, go back to your Purchase history in My eBay and click Contact Seller next to the item you ordered. 2 weeks is ample time IMO if its a  UK to UK transaction. 30 days internationally but only 7 days domestic after expected arrival date. Under eBay’s Money Back Guarantee, you can open a Dispute for Item Not Recieved for the 30 days following the last estimated date for delivery that you were given on purchase. Joined: Dec 7, 2010 Messages: 20,994 Likes Received: 511. What determines if an item is "not as described"? if your seller offered a refund, you should confirm you've received it. If you are happy with the solution from your seller and you're sure you don't need eBay to review the case, you should close the case. agree to most of these replies, and i think comms is the answer to this. How long should I wait with no contact from the seller before considering opening a dispute? You always have the opportunity to upload pictures to share with the seller and view pictures that the seller has uploaded by going into the case details page in the Resolution Center. There was no reply so I wrote to her email address a couple of times in case the eBay one went to spam or something, but 2 weeks later, still no reply. So before you do so, you should make sure your issue is fully resolved, e.g. You can find below the answers to the most frequently asked questions about the eBay Money Back Guarantee (formerly called eBay Buyer Protection). Copyright © 1995-2021 eBay Inc. All Rights Reserved. I would've opened one long before that, No. If there's anything else you'd like to ask, contact us. Suppliers and Shopping Forum Note: After you've closed a case, you won't be able to reopen it. If it was opened on the 5th day, today would have been already 12th day. i have had many buyers start a case but after a message it is resolved. Royal Mail do not consider an item to be lost for 15 working days. the OP cannot close the dispute just after the 8th day; I do not how long after the auction end they opened it, but it was opened week ago. If you're using the eBay desktop site, try checking out on the mobile site or app, or vice versa; Try checking out on another browser. sometimes i may sell an item but it may take 3 - 4 days before i am able to get to an open post office to send. For example, the listing said "new" and the item has clearly been used. 3 weeks ? I bought a item on ebay that was sent 1st class and I have been waiting in every day for it and it still hasn't arrived yet. (Bearing in mind it will be three weeks since payment on. There is no case whatsoever open on eBay and when I try to click on the item on "Sold items" on eBay, it says "the item is either not available anymore, or has been removed". We take fraud very seriously and investigate any cases that we believe to be opened with fraudulent intent. I would be inclined to open a dispute immediately. Now this might not seem so bad - but my major concern here is the ack of communication from the seller. Now he said that have Paypal problems and now can't ship it and ask me to wait and when he resolve a problem, he will ship it. To use the eBay Resolution Centre you need to have a PayPal account. For example, if the listing ended on 5 October at 11.15 am, you can open the case from 11.15am on 7 October. On the 5th day, you can close the case by going to the Resolution Center - opens in new window or tab and selecting Receive fee credit, then Close case on the following page Once you've contacted the seller they should quickly get back to you and offer a resolution, or ask for further information if that's necessary. If your seller is having any issues with triggering your refund, they can contact the eBay or PayPal teams for support. We recommend that you always make sure you use a tracked service (such as "Royal Mail Signed For"). How long should I wait before opening a case that i didnt recieve the item and get a refund.. I would be inclined to open a dispute immediately. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. I have maintained communications with seller prior to dispatch - for example I accurately stated when I would make payment. I ordered some iphone cases from china on august 10th... it is not august 31 and have not recieved them yet. Recorded delivery only covers items up to £50 in value. In this case, you should contact the seller via My eBay selecting item not as described, so we can track the resolution and help if needed. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. Something went wrong. Buyers abusing this system are subject to action on their accounts as described in the User Agreement. We always encourage our members to communicate with each other when there's a problem with a transaction. (Same day, late pm.) You can now open a case after 2 days - Ebay changed the rules at the beginning of the month. If the buyer doesn't pay, you need to manually close the case in the Resolution Centre. The seller didn't resolve my issue – how do I ask eBay to step in? How much longer should I wait before opening a case in eBay's resolution center? Then you … If you received an item that did not match the listing description, many sellers will ask you to return it before they send a refund or a replacement. What happens if I ask eBay to review my case? I received an item that doesn't match the listing description, what should I do? Today I realised that i'm still waiting on sunglasses I ordered from the UK a while ago so logged in to check on details. But that is OK, eBay gives 36 days after the listing ended to close the case. If you received an item much later than promised and now cannot use it any more (e.g. There lack of response to your messages does not inspire confidence. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. An item is not as described if it is materially different from what the seller described in the listing for that item. If your item didn't arrive, they can provide an update on the delivery of the item, check with the courier (or provide tracking information) and send a replacement or refund if it got lost. When you contact your seller this way we open a case so we can track your seller's response and help when needed. To contact the seller for this reason, go to your Purchase history in My eBay, click Contact Seller next to the item you ordered and select Learn more about returns. If a part was missing or it requires a repair, the seller may offer to send the missing part or offer a partial refund. 4,105 Views Message 3 of 8 However, most business sellers still offer returns policies and allow items to be returned for a refund or replacement if you change your mind soon after the purchase (See "I received the correct item, but I changed my mind and don't want it any more – what should I do?"). Learn more about asking eBay for help. Although in one instance I was perhaps stern, I have never been rude. If you received an item that wasn't as described, the seller will often ask you to return it and then send a refund or a replacement. After you open the case the buyer has 4 days to pay. This includes for example, If the item was accurately described but you no longer want it, this is not covered by the eBay Money Back Guarantee. I contacted the seller. NDH 5 on earth and 5 in heaven. It doesn’t include vehicles, real estate, businesses for sale, digital goods or services. eBay Money Back Guarantee policy 560671808734 5b83243e-d2c3-42a9-970a-5d9c1e8aff90:176cf3f3b33 19997 Hello, In late May, I won a Mercedes-Benz brochure in an auction. You need to report a case within 32 days of the listing ending. You have to wait for 8 complete days before you can escalate to a claim so that allows more time for the item to arrive. When you contact your seller in this way, we open a case so we can track your seller's response and help when needed. That is the seller's problem, not yours. Ebay allow you to open an item not received dispute 1 day after the estimated delivery date. Find your case at the bottom of the page. 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