If you don't see this option, it's because you need to try to contact the seller first. Here is the how-to: Go to your My eBay Purchase history In the drop-down menu, find the item you want the refund for Select Return or Item not received (within 30 days of delivery) However, finding where on eBay’s website to void a shipping label and request a refund is the hard part. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. Instead, most costs and fees are billed immediately and not added to your account balance, and can be viewed in Payment options - opens in new window or tab in My eBay, or in All transactions, Expenses, Tax invoice, or Financial statement in Seller Hub - opens in new window or tab. 6. Select the reason for the return. If you qualify, eBay automatically credits your account. Requesting partial refund for damaged item Apr 13, 2017 6:02:03 AM. The table below explains how to request a credit. You may request to return an item in the condition it was received if you change your mind. Find answers to your returns and refunds questions. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. There’s also no option to partially refund items a customer didn’t receive. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. Here’s how to find the seller’s contact information to request a refund. If the seller doesn’t refund your money, ask eBay to step in and help. Requesting a refund of your eBay credit balance. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Customer Service ... You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Add a message to the buyer if you want. 2 min article ; Get help if you bought as a guest. Can anyone advise how I go about this? You’re automatically enrolled in the program at no extra charge. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. After checking on the details, I confirmed that the buyer did order a green one which means you're not at fault. 2.Click History. Sometimes, there might be an issue you’re unable to resolve with the seller. Click Resolve a Problem. Make sure you reply to the buyer directly through the Resolution Center case comments (not via eBay's Message System). To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: Find the item in your Purchase history and select Return this item. Check the status of your return or missing item request. I used to sell on eBay (Powerseller back in the day - different user ID), but I haven't been active for a few years. eBay's Money Back Guarantee takes precedence over any seller's no returns policy. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. If, however, the customer makes a ‘return’ request, you can open discussion and politely steer them towards an eBay partial refund. Who pays the shipping costs depends on the reason you’re returning it. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. How Can eBay Force Sellers to Issue Refunds? As a business owner, you may often use a PayPal account to purchase office supplies online and save inventory costs. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Use TAB key to navigate results. A partial refund can lead to a defect if there are no eBay messages between you and your customer that … Postal Service will take about 15 days to process your request. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Ship the original item back to the seller within five business days of requesting the replacement. Depending on the seller's return policy, we may put you in touch with the seller directly. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. Check the status of your return or missing item request. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Near the top right of the next page, below the blue "Reply to seller" tab you should see a link to close it. Refunds issued through an eBay Money Back Guarantee request or the Cancel Transaction process will automatically receive a credit of any related Final Value Fees. If the estimated delivery date has passed, let the seller know so they can help you out. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Get help with an item that hasn't arrived, Check the status of your return or missing item request. The seller will also pay for return shipping. That's it! Don't get into an arguement or discussion in the case comments, and let the buyer escalate the case to a claim to get eBay involved. Once complete, you'll see the refunded amount when viewing the order details You can do this any time after the listing ends, up to 45 days after the sale. When that happens, we’re here to step in and help. Consider a message like this one: “I am totally unsatisfied with this item, and I demand my money back immediately. Only do that after problem has been resolved. Our Vehicle Purchase Protection (VPP) covers up to $100,000 for vehicle non-delivery, missing title, or major undisclosed defects. If the U.S. When you set up your account in any web browser, you can follow these steps and submit your eBay refund request with no fuss: Log in to your account and select Chargeback Instantly from the homepage Provide the details of the bank you use Answer several questions about your eBay order There are several ways you can send an item back to the seller. If they make an ‘item not received’ request, you’d need to issue a full refund through the request itself. Enter your search term to display live search results. You can request a refund up to 180 days after you pay for your item. From the Actions drop-down menu, select Contact Buyer. Either way, you’re covered by the eBay Money Back Guarantee. Whether you’re unsatisfied with the condition or quality of the product or you found an unauthorized purchase on your account, you may be eligible for a refund… 560473284722 19997. To help you find the information you need, we've pulled together all of our useful articles about refunds on eBay. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Get help with an item that hasn’t arrived. If you'd like more information about your eBay account balance, you can view your invoice. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. 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