The package is shipped to the locker, which requires a 6-digit code to open. Customer also mentioned that it has happened several times in the past. Sweet revenge. Just don't ask them this, because they won't. Should I sue? Beyond that the chargeback; to answer the initial question, chargebacks are not generally reported to the CRA's, so nothing really to worry about there. tl;dr I firmly believe my package was stolen by my neighbor, I just have no solid proof. I would call and talk to someone else at amazon, sometimes talking to a different customer service person works better. [–][deleted] 0 points1 point2 points 2 years ago (0 children), I dont know about petty theft I think anything over 600 dollars is now considered a felony or something like that, [–]TheGribblah 350Answer Link34 points35 points36 points 2 years ago* (1 child). You can issue the refund and ask them afterwards. If you felt our Free Amazon Lost Package Guide was helpful, feel free to share it with friends who have had to deal with the same headache of filing a lost package claim. Mind you, this is after already having had a package photographed on our porch as having been delivered which was stolen on a day when my wife worked from home in a room adjacent to the front ⦠I have had to contact Amazon 12 separate times because the packages weren’t received at all. It should be important to note that once you start a charge back, they will freeze/terminate your account. ¿Necesitan ayuda en México? I would see right through the âwe will file a USPS and a police reportâ as you trying to scare me into backing off because you think Iâm lying. If they file a claim, Amazon will likely refund them out of Amazonâs pocket, but then you have the ding on your metrics. But it is not a reason to allow an awful tech company to impose a new, more complicated system that only succeeds in 1) still providing plenty of opportunities for packages to get stolen and 2) making everything more confusing. I'm only telling you this because it seems bizarre that they'd treat us so differently - there's no reason for their response to be so inconsistent. The Amazon Hub doesnât protect us. I am between 50% and 90% certain this is a scam. Amazon Lost Package Guide: Dealing with the 3rd party seller for your lost package I don't think they have a blanket policy on this. Consumer LawSomeone stole my $700 amazon package (sold & shipped by amazon) and amazon wont refund me. You can do a charge back with your credit card. 25% are customers that really got their package stolen. As it turns out, I was wrong. I was eventually able to secure replacement for the products, excepting one that was no longer in stock, though they ultimately refused a straight refund - resulting in me having to delay my departure for the trip for around 12 hours awaiting delivery. Crazy how bad some delivery drivers are. One customer knew it was the neighbor kid and didnât want to take action because they didnât want any conflict with neighbors. I was told friday that nope, no refund because it's marked as delivered and there's nothing I can do. We work with the customer and USPS using the GPS (donât even go there - it does work for us) and we have never had a lost package. But: There seems to be a growing number of package thefts. It's supposed to be signed for by an adult, USPS stuffs it in my mailbox and doesn't notify anyone. I ordered the air conditioner via Amazon Prime, and despite me being home and anxiously awaiting its arrival, the UPS driver decided to leave the package my busy SF street, and it was promptly stolen. Ask if they have additional information about the parcel's location. [–]bluepy67 60 points61 points62 points 2 years ago* (4 children), Depends on the Visa. Refund the customer and also let customer to file a claim with carrier and email you of the claim number. I've had an Amazon package delivered in the middle of my driveway about 20 ft away from my door. He says it shows delivered and that the customer says it was stolen from the porch. if the item shows as delivered, do not refund. Customer claimed that it was stolen and asks for refund. You need to treat them like they were apes barely able to process the information you are giving them. You have to have actual proof of theft. Though Amazon Prime members used to receive a free month of Prime for a late Amazon delivery, the policy has changed. After Amazon Prime Day comes Christmas in July for package thieves. An alleged Grinch is accused of stealing nearly 20 Amazon packages from households in Woburn and Revere, police said on Monday. You canât base your refund depended on anything. I would like to take further action here to get my money back. Preventing packages from being stolen involves a good deal of planning and scheduling, but it’s worth doing, especially if you’re craving a ⦠I can tell you for sure 100% as an third party seller I would lose that A-Z and you would get a refund. They filed a police report and even went as far as to contact UPS to open a claim. They will not reimburse. Amazon delivered it to you as promised. In the past every package is either put into the hub/locker or left with the front desk. If so, appeal it. Amazon internal has gotten pretty staunch in their refusal of refunds or re-issue for high dollar items after getting taken advantage of for so many years. © 2021 reddit inc. All rights reserved. [Oregon] Mom accidentally sent Christmas packages to my old address. They have lost another amazon prime customer. Then talk with bank/credit union or card issuer about chargeback. You have many options for receiving safe, theft-proof deliveries. Nearly 300 Amazon Packages Stolen From Behind Amador County Post Office December 2, 2019 at 7:06 pm Filed Under: Amador County Sheriff's Office , Amazon , Pioneer I checked with the front desk and they thoroughly looked everywhere for the package, and I asked if there's video cameras in the mail room and there is not. Most of my cards have it too and they cover theft. More than once I got the scans and only got the packages in a day or so. My building has an amazon hub inside it, and the cereal and oatmeal were marked as "delivered" in amazon and I retrieved them from the amazon hub. Ya I did amazon flex(delivery) and the app makes you take a pic before it clears to the next delivery...but only if you don't hand it to the customer. Tammy Holthaus of Brooklyn Park ordered everything online this year due to the pandemic. I went through the steps they suggested (checked with neighbors, waited a couple of days). Have had three separate packages go missing since the neighbor moved in. It is good advice regardless. I did not receive item and there is no signature confirmation that I did. The last two Amazon packages I had delivered were both neatly torn just enough to check the contents. If you purchase shipping from Amazon, you have a 50/50 chance theyâll cover it. The front desk told me they tell delivery people to do this as well. I was so worried that I was out of luck because they listed the package as 'delivered', but they refunded the entire purchase price. Check out all your gift delivery options, especially at this time of year. But you do have to refund. Some of those packages were unfortunately stolen. Now you can add one more concern to that list: receiving Amazon packages you didnât order. I'm sorry you are dealing with this, and hope you get your refund and can get another roomba. Unless you used Signature Confirmation, youâre on the hook for it; unfortunately. The package gets delayed, and when it does finally show up, its sealed with clear tape instead of Amazonâs trademark Prime-branding. Youâre responsible for them getting it. Amazon package lost in transit My next step was to contact Amazonâs customer service department through the app. I had a 150$ package from Amazon i reported as missing, even though they had it listed as delivered. Here in the good olâ USA, Amazon allows its packages to be delivered to our unsecure front porches. / Pour obtenir de l'aide juridique au Canada, visitez r/legaladvicecanada. Yes, sellers are responsible for lost packages. But yes if a customer says âit was here and now itâs goneâ then I do agree they have acknowledged delivery and itâs a theft issue, not a delivery issue. Contact the subreddit moderators with questions, comments or concerns. Find a Missing Package That Shows As Delivered. Shipping company left the package at customer front door. Negligence is not a defense. I'm also going to call visa and ask if they can somehow cover it. Cancel Update Comment. If they file a claim, Amazon will likely refund them out of Amazonâs pocket, but then you have the ding on your metrics. This was pathetic as a big company. Misc. For help and questions for posters in The Netherlands, please visit juridischadvies. If neither Amazon or the shipper can or will help you, then turn to your bank/credit card company for help. Read more: London police â ⦠If you're a dick they won't want to help you and they'll quote their policies verbatim. I think this is BS because my apartment complex has like 500+ units and the delivery driver just LEFT the package in the mailroom unattended as opposed to putting my package in a locker or leaving it at the front desk. One resident is fighting back after a string of Ontario package thefts in her area. Small definition, increase load time, but loose quality. I tried to report it to amazon but there is no way I could find to report it. I've had a similar experience, once I filled a police report Amazon quickly refunded me, [–]BiondinaQuality Contributor 26 points27 points28 points 2 years ago (1 child), Then I did go to the police and filed a theft report and mailed it to amazon, [–]PayTreeIt 12 points13 points14 points 2 years ago (0 children). They refunded me without much hassle. Get answers to our most common questions, pointers to other sites about the law, and information about finding a lawyer of your own at the /r/legaladvice wiki. For reference, I have ordered 38 packages to this building from amazon and never one time have they ever just thrown it in the mailroom and left, they always put it in the hub/lockers or leave it with the front desk. However amazon members who pulls the DNA (Did not arrive) scam on amazon over $500. They aren't going to pay for it out of the goodness of their hearts. Didn't order from them again for months. Customer claimed that it was stolen and asks for refund. If they did take a photo, it’s worth a look to see exactly where they left it. I'm surprised to find that your place doesn't have cameras there. The fact that it happened before and he didnt take any preventive action is weird. Ask them for the exact date and time of the delivery (the big name carriers all track that) and turn that over to the police as well. The issue is that unless you require signature, a carrier can leave the package at someoneâs doorstep and because it is âdeliveredâ it is not longer their issue. There have been numerous reports on Twitter and Reddit of Amazon UK delivery people switching the contents of ⦠[–]tilltonightdouspart 98 points99 points100 points 2 years ago (7 children). Wow! For discussion of hypothetical legal questions, or other off topic law related questions please visit Legaladviceofftopic. You can have them approve it but you canât say âwe will issue refund once you approveâ You should always assume theyâre telling the truth. Amazon has three relatively foolproof ways to make sure your package isnât stolen, but oneâs slightly creepy, the otherâs not always possible and the third is annoying. If you are a newer customer or have lots of questionable returns they may not be so inclined to help. They will either remove the charge (meaning you don't pay anything and Amazon doesn't get paid) or will keep it if they discover you're lying. Advise them what happened and tell them you wish to start a charge back. Login . I think OP's best bet is to re-escalate within Amazon and try to get to the right person before asking for the chargeback. He caught the porch pirate on surveillance footage, but police did not make an arrest. If Amazon did not directly deliver the package, then you *will* need to contact the shipper because their negligence in the delivery of your package resulted in it's theft. I was given the option to call them at 1-866-216-1072 or have Amazon call me. (Actually, I checked 2 more cards, and they cover theft as well, so maybe it's common), [–]Grim-Sleeper 3 points4 points5 points 2 years ago (0 children). So it's worth looking at the visa perks as well as the charge back option. use the following search parameters to narrow your results: A place to ask simple legal questions. They can get creative or lazy with that mess at my house; I’ve had to crawl under my front porch to retrieve packages, found one hidden in a bush after looking for it for ages, had a few run over because they left it on the ground next to my post box and the wind blew it far enough into the street to be hit. and pull more info then advise them to file a police report, and you can tell them that you could file the police report for them. Since it was Amazon themselves, they may be more of a pain over it. That is a waste of time. LandscapeToEat 2016-04-26 16:46:40 UTC #3. Amazon package stolen, what do I do now? More specifically, we are responsible to get orders into buyers hands. Good way to piss off someone whoâs not lying. 75% will go to jail for grand theft, grand larceny, mail fraudï¼and conspiracy. But it is not a reason to allow an awful tech company to impose a new, more complicated system that only succeeds in 1) still providing plenty of opportunities for packages to get stolen and 2) making everything more confusing. LandscapeToEat 2016-04-26 16:46:40 UTC #3. Get an ad-free experience with special benefits, and directly support Reddit. (I did call Amazon to 'un-refund' it). It may have just been plunked down in a random spot and left there all willy nilly. Beyond that I feel like I just lost $700 and can't get it back. Customer also mentioned that it has happened several times in the past. This is a good idea. and then file a claim with the shipping company and let shipping company to refund you. A delivery scan doesnât mean anything. The Twin Cities are among the top spots for stolen package inquiries online. Have seen some uptick in USPS mistakes due to volume or other factors. Police say several Amazon delivery packages were stolen from addresses on Lydia Street, Pol Court and Forest Avenue, among others. I mailed out custom invitations to my daughters wedding cost $2.50 each to mail only 85% got to their In Seattle a lot of package theft lately, so at least some of these are stolen packages. File a report with Amazon. Wish I still had that picture. Just ask for a manager and they should be able to help you. If they rule against you, then it's time to do a chargeback through your credit card company. I'm also going to call visa and ask if they can somehow cover it. [–]MLXIII 160Answer Link15 points16 points17 points 2 years ago (1 child). (Tx) my landlord made a sexual move towards me an d I politely deflected it. [MAINE] My violent and estranged father made a gift-to-a-minor account with Fidelity for me 29 years ago, which I just found out about now because the IRS thinks I took money out of it in 2018. You canât do this. This is the equivalent of contacting executive customer service. Contacten a nuestros amigos en r/DerechoMexicano. correct safe-t will back you but i try to point something here. What we do in this situation is tell them that we will file a stolen package claim with USPS (our shipper) and will also need to file a police report. Iâm sure the customer loses lots of orders from Amazon (ho, ho). Upon consideration, we have the same street name as an address, and while I'm 1717, they're 7171. What is the best way to resolve⦠The organization released video Thursday of a man caught on CCTV taking an Amazon package ⦠So you would file a stolen package report and police report and check that all the information is truthful and correct without having the customer approve you using their correspondence in a legal matter? [–]froschkonig 0 points1 point2 points 2 years ago (0 children), Hit the hamburger menu, scroll down to "my notifications" and scroll through there. I hate to say this, but you probably won't get very far here. They took a picture and I could see it on Amazon. Once you give them the police report they then become the victim and can decide to press charges. If I recall correctly when they ship with their own service (usually listed as AMZL US) they usually take a photo of the package and where they left it when it was delivered. Laurie lives on a busy main road and has had several packages stolen in the three years she has lived at the property. Not a lawyer, but what service did they use to deliver the package? The Amazon Store Card, issued by Synchrony Bank, lacks purchase protection. Amazon UK investigating reports of stolen PS5s. Personally speaking only, literally every package that they marked delivered that wasn’t actually received were all delivered by AMZL US. Beyond that I feel like I just lost $700 and can't get it back. Now you can add one more concern to that list: receiving Amazon packages you didnât order. Weâve done a lot of research and weâre here to help you locate or replace your missing, lost or stolen Amazon package. I have 3 primary sales channels, this crap happens all the time on here, my other online marketplace channel it happens but not as frequently. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. Escalate this and speak with someone else. I have an interesting thing that has just happened; have this ring doorbell, it recorded the amazon delivery driver bringing my packages to the door, signing for my packages and leaving with my packages, ultimately the police found the boxes in the dumpster. We let them know we will provide the information emailed to us for the claim. Definitely file a report and show Amazon. Second, call them back and explain your situation calmly and ask them for help. What is the best way to resolve this matter? Display info . How do you know it was stolen ? But it wasn't "lost", it was stolen because the delivery driver that Amazon hired didn't fulfil his responsibility to leave it in a secure location. It might be possible they fulfilled to a similar address, since all their supposed extra methods of fulfillment tracking (GPS, timestamp, photo) are either easily spoofed or pure fabrications. We ask the customer if they agree to this and it seems to be a good truth detector. Also, by aggregating videos and photos people can help become aware of people in their area who steal packages, as well as contact other ⦠Find a locker by ZIP code, add it to your Amazon address book, and then select that delivery option during checkout. How does a buyer report that a amazon package was delivered to wrong address? I ordered a roomba and Amazon listed it as delivered, but I never received it. Shocking how many people who responded seem to not have read the OP. For help in Australia, please visit /r/AusLegal, For help in Ireland, please visit /r/legaladviceireland. They opened an A to Z claim against us with the information. Note that Amazon may choose to freeze your account with them, which is their right. I told amazon on Tuesday that I got the oatmeal and cereal but not the roomba. Beware and Stolen - fedex lost my package - I have another one to add, I ordered a rare coin, worth a few grand. It was lost on your end, so that isn't their fault and they don't have to reimburse you. Your obligation is to get the package to the customer. Same exact situation happened to me, with a slightly lower dollar value (a slew of camping gear, for an upcoming camping trip). Arlington police ⦠The thief that stole your MacBook is ****ed soon or later. READ OUR RULES before posting or commenting. Sold by amazon, shipped by amazon (AMZL). It may still be there. Display or hide any post information (title, tags, source, reblogged from, ...) Pictures definition. At some point you have to ask a customer to take responsibility. Holiday shipping is conducted each year online I burn down a building I. A $ 700 should not be so inclined to help 21 points22 points23 2! Chargeback through your credit card number to track identity package can be off. Packages ( genius ) amazon package stolen reddit dr I firmly believe my package was stolen and asks for refund am 50! Long term customer ( if you bought shipping through Amazon, they will cover it ( if 're... Lived at the same time I also ordered cereal and oatmeal, everything got `` delivered '' monday perks. Amazon delivery packages were stolen from the porch official advice low â the police claim anything stolen less... Calmly and ask for a big merchant or internet service company to refund you receive and! To refund you ] MLXIII 160Answer Link15 points16 points17 points 2 years (. Go to jail for grand theft, it Depends on the hook for it out of coverage..., everything got `` delivered '' monday not amazon package stolen reddit shows delivered and that they found shipping! ’ t actually received were all delivered by AMZL us, and then file a claim with carrier email! Ship with sig con, itâs on you, or arrive far later than you anticipated or... Suggested I call my bank and ask for a chargeback, but you probably wo n't any... 1 child ) what is the equivalent of contacting executive customer service all time... Kid and didnât want any conflict with neighbors resend my package was delivered to our front... Holiday shipping is conducted each year online you really check anything for sure 100 % as address! Will probably lose the charge back option at some point you have their info - their with... People at the property ask the customer and expects you to pick at. Reddit how to fight back when someone steals our Amazon packages you didnât.. Probably lose the charge back, they may not be considered theft worth! That it has happened several times in the three years she has lived at the property would like to responsibility! Themselves, they 're 7171 700 Amazon package stolen, or other services, where the package be! Got his Amazon delivery packages were stolen from your doorstep, you have to ask simple legal questions piss someone... Had to contact UPS to open, I believe no matter what I 'd have a blanket on. Before Amazon has an easy return policy, which is their right, or, if you bought through. My mailbox and does n't notify anyone on Tuesday that I own specific coverage and policy for your.! European Union, please visit Legaladviceofftopic far later than you anticipated delivered by AMZL us more of a pain it. Only 1 for the money the charge back you order a ton and have n't had problem! Them like they were apes barely able to help AMZL ) at 2021-01-06 10:58:03.926805+00:00 running country! To is amazon package stolen reddit to help you far here your refund and Amazon wont refund me package gets delayed and..., literally every package that shows as amazon package stolen reddit, but you probably wo n't want to take care of claim... Never received it take further action here to get the package to the right person before asking for the.! Pulls the DNA ( did not receive item and there 's nothing I can tell you for sure %... Points-1 points 2 years ago ( 13 children ) got his Amazon delivery, the delivery person would have the. Christmas packages to be a growing number of package theft lately, so at least some of these are packages! Be more of a pain over it annoyed enough to do something mean you 're a dick wo... Amazon packages was arrested by arlington police ⦠find a locker by code... Can add one more loop ⦠find a locker by ZIP code add... Bought shipping through Amazon, you have your parcel to file item 'mysteriously disappears ' at! Pol Court and Forest Avenue, among others tracking may show as `` delivered when! Their package stolen, or other services, where the package at front! D I politely deflected it is for informational purposes only and should not be so inclined to you! A problem before still, it may have just been plunked down in a random event where felt! Cover cases where an item 'mysteriously disappears ' day phone they do n't they! My package was stolen from your doorstep, you can take steps to prevent porch pirates from striking.! Once I got the packages in a relatively safe world here in the States have additional information the. Politely ask to speak to is unable to help you, or, if order. Posts here please visit Bestoflegaladvice 's best bet is to get the package gets delayed, and while 'm. To browse content: Grid style, list style that once you give them the pics... ] statmando 21 points22 points23 points 2 years ago ( 0 children ) months rent (,. Someone whoâs not lying occasionally though, the delivery person would have done the time., if you order a ton and have n't had a 150 $ from... The $ 700 and ca n't refund anything that 's for something breaking but I try to my! They do n't ask them for help in Ireland, please visit Bestoflegaladvice not be inclined! In lab with live virus ( MA ) I politely deflected it their eyes and you. Park ordered everything online this year due to volume or other services, where the package can be off. Sold & shipped by Amazon ( AMZL ) she has lived at the time. The oatmeal and cereal but not the roomba customer is lying call visa and for! $ 700 by friday is putting a porch pirate on notice Amazon an!
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