A free inside look at company reviews and salaries posted anonymously by employees. Check the cost of your business account. (1 review written), The online banking website has been unavailable now for six days (from 26th March to 30th March 2013) and it is still down now. The service… Bank of Scotland Business Account for new businesses. In the past the service was good, we had a manager who was more or less always available when you needed him. Read Full Review, Written on: 12/12/2011 This is more or less since the Lloyds Bank takeover. Many account holders complained about poor customer service. Same experience with us. Registered in Scotland no. The opening procedure was an utter joke. Leading brands & new challenger banks compared. " Craig35 (1 review written), Completed application online, took 2 full weeks to receive in post and 3 weeks after sending docs back to them we have been given excuse after excuse, no answers as to when account will be open. wheelyneil (1 review written), by SC327000. krikoman After being serenaded by canned music, eventually told by another robot that they are very busy and current waiting time is 5 to 10… RBS holds this year’s unwanted record for the most two-star ratings (telephone service, account benefits, complaints handling, branch service and overall customer service). You're unlikely to trigger this if you're, say, a freelance writer getting earnings transferred into the account. HSBC online banking is easy to use and good. (1 review written), I am having personal account with BoS since 2009. The current account has no annual fee although this subject to a minimum monthly average balance, you also get 25 free transactions each month and it has 0% AER/gross variable rate. The Bank of Scotland has been unable to find out why this is happening. I went into the Bank of Scotland to draw out Cash from my Lloyds account, as I was in Scotland which has no Lloyds Branches. State Bank of India’s business bank account is a current account that provides convenient, easy and instant access to your account and funds. There are 9 customers that Bank of Scotland, rating them as bad. All other statements and documents arrive in good order. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628. In the past the service was good, we had a manager who was more or less always available when you needed him. We hope to start accepting applications again soon and will keep our website updated. I run a small buisness and for the past 4 weeks I've been trying to get an interview with a business manager to re arrange my overdraft wich has expired so my account can't be used at all what so ever. Read More, " Registered in Scotland no. I don't even know their name, let alone any contact details. by by cannot be doing with this… Royal Bank of Scotland (RBS) and its subsidiary Ulster Bank are perennial low scorers. Even when it is opened the account is locked until they do verification - on information they received a month ago. We have banked with Bank of Scotland for over 16 years. ³ Free day-to-day business banking includes electronic payments, cheques, cash, deposits and withdrawals. There is NO relationship with this man. Agree completely. Visit the Bank of Scotland Facebook page. Just opened an account with Santander and unfortunately that appears to be as bad as BoS!! So after a lot of stern words we are eventually given the line managers name and telephone number. Don't ask them for money they won't give you it even though they have security of all your property to the value of 9 times of the amount you wish to borrow. Read Full Review, Written on: 23/05/2015 Very easy set the account up and initially the online banking was good. by Written on: 24/11/2011 1hr 20mins phone call during which I was passed around four operators. please consider, by by Read Full Review, Been trying to open a business account since 29/03/13 they don't contact you then make you wait for ages on hold to talk to them. I have recently discovered I am not the only person in this situation… They lost the documents that I sent to them, and I had to send same documents 3 times. Find your best business bank account quickly and simply. " There is no telephone numbers for any of the branches. Owdboots In the past the service was good, we had a manager who was more or less always available when you needed him. by The best business bank accounts might also include other features. Tried to get some help by phone and trouble from the start. pabloc The CS folk are nice enough but tell you what you want to hear but all have been lies. Go to local branch. (1 review written), now 35 minutes into a call centre queue. When you need a little help Bank Of Scotland slam the door in your face. Craig35 (1 review written), by by If you are commenting on behalf of the company that has been reviewed, Spray (1 review written), by utterly useless. Completely disappointed. The results must legally be published on their website according to the Financial Conduct Authority, but they are difficult to find. Bank of Scotland has collected 20 reviews with an average score of 2.85. Their customer service I wouldnt rate though, but if you dont have to speak to anyone, then HSBC is good. Read Full Review, Written on: 30/03/2013 The most appalling customer service I have ever experienced !… There is no other way to contact them other than by phone (local rate) obviously not a free phone number. Go somewhere else - but check carefully on how long it will actually take to open… On 21 Feb 2014 I contacted the bank to open a business account, I signed the application and sent all the required documents using their internal mail in the branch. (2 reviews written), Terrible bank, but I suppose probably lie the rest of them. Read Bos_sucks's review of the Bank of Scotland Business Bank Account, 13 of 57 Bank of Scotland Business Bank Account reviews, & compare with other Business Bank Accounts at Review Centre Read More, " bos_sucks (1 review written). i think the one person has probably gone home or for a fag. To make a payment you have to enter the details every time if you want to change… Please plan in an hour to make the most of your review; Our wide range of savings means we're likely to have accounts to suit you. Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. they said it would be 10 minutes. Read Full Review, Written on: 02/09/2013 The site is completely unavailable - returning a 404 Not Found error. If you are an existing business customer and you require a new account, please contact Business Direct […] Spray (1 review written), I can't name staff member as I get out through to call centres and have not spoken to the same person in the 4 weeks I've been trying to sort my account out! The BoS has never showed any interest in my business, our growth, our requirements. Read Full Review, For more than two years now the Bank of Scotland has been unable to deliver monthly statements on my euro account to my address overseas. Business bank accounts carry fees for many of the transactions personal current account customers are used to getting for free. There is NO relationship with this man. I am trapped and they know it My wrath is reserved for the head office people, they have no interest whatsoever in my business. They have just paid me a very generous amount to switch my business account to another bank but tbh I didnt want to leave. Staff are inept or they want to blame the customer. Difficult to navigate, no help (after login)! This year is no different with scores of 61% and 62% respectively. Read Full Review, Written on: 28/04/2014 typing with one hand, hence no caps. Read Full Review, Written on: 13/05/2013 Bank of Scotland ranked 7th in a list of the 14 largest business current account providers for overall service quality in an independent survey. There were no issues with the accounts - all in credit, excellent credit rating and … Business accounts for Small and Medium Businesses from the Bank of Scotland Read More, " Mylesc500 (1 review written), by " The investigation was suspended and i was not told. If you are a member of the Federation of Small Business then they have a super deal with the COOP, no idea what their service is like though. Read Full Review, Starting up a one man consultancy business and applied on line to BOS on 14th January 2014. Participating providers of UK business bank accounts have agreed to a basic set of information that they will need from you to set up your UK business current account. Read More, " I did 3 complaints about that, and the senior complaints officer admitted that they have a problem in the business department but she… These could include letting you pay in other currencies, or receiving card payments from customers. "Hello, this is *name" and I am now on holiday until the 10th of April. Phone for assistance can't get a reply. The Business Account Managers (you will probably have a few as they seem to change frequently) don't have a grasp of your business and to be quite honest, don't seem to care. There is no one in business banking and the area manager is on Holiday for 2 weeks! bos_sucks (1 review written). Call the "Manager". Compare & open a business bank account online. bos_sucks (1 review written), We have banked with Bank of Scotland for over 16 years. This is the biggest joke ever. I've been promised for the past 4 weeks that a manager will ohine me back within 24hrs and noting. Read More, by When we asked to borrow an extra £10k we were told to take a personal loan. stevencairns88 Everything a bank should not be BOS cannot or will not correct a mistake on my account. 6 weeks later they still can't tell me when it will be open. but had put correct sort code and account number onto slip,I had also put company name and bank details onto cheques after numerous phone calls and being told different stories, it was put under investigation when i checked what was happening i was told the money would be in a suspense account somewhere with many other peoples. The accounts opening team don't have a clue about business and just lie to you when you ask questions. The team in South Gyle where the team are based are nothing short of useless. Read More, " Thank you for your understanding. But I don't know who the relationship is with as its certainly not us. please consider. Read More, " Most business accounts charge a yearly or monthly fee. The most appalling customer service I have ever experienced A free inside look at company reviews and salaries posted anonymously by employees. Read More, Media Gallery for Bank of Scotland Business Bank Account, If you are commenting on behalf of the company that has been reviewed, by The people in charge are nothing more than power hungry emotionless muppets. " I have no issue with local branch staff, who are usually very helpful. No interest paid on balances over £5,000. Read Full Review, Written on: 27/01/2012 Find out what you’ll need to provide using the simple business banking checklist from UK Finance, the … This meant we did not have an active bank account for opening our hotel. Until today 20th May, they could not open the account for me. by SC327000. Spectacularly bad Written on: 19/04/2013 They told me the account would be open in ten days and silly me I have been taking payments from my customers only to be told today 22/05/13 that the payments won't go into the… The recent survey showed that Bank of Scotland placed 10th in overall service quality, 10th in online and mobile services, 11th in account management and customer relations, 7th in branch and business centers, and 9th in overdraft and loan services. by My account manager who appears to have… They charge you for paying in, they charge you for taking out, they charge you for practically stepping inside the branch. This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. I have take 4 full days off work and… Read Full Review, Written on: 20/05/2014 They won't pay items against uncleared funds. georgetronan it is impossible to contact my relationship manager (whatever that means) by either phone (unless you wait in a phone queue for ages once it took 45 minutes) or email. When you start a business you don't expect … Read Full Review, Written on: 03/10/2013 Fri – Phone many times throughout the day, finally call taken in the afternoon. Read Full Review, We have been BoS business customers for 25 years, and I can't believe how poor the service has become over the last 2 years or so. Gone way past the timescale they state it should've been completed by. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628. Think again with this lot… Faced with two front desk idiots who then pass us to the next branch 15 miles further on, where business banking is controlled from. Its worth asking around. bos_sucks (1 review written), by customer for 10 years. (6 reviews written), Like many here, very disappointed that the recent Sept.2011 changes have completely wrecked the ease of use of their E-Banking service and the total lack of interest show by my "Account Manager" for whatever use he is. Read Full Review, Written on: 08/09/2014 " (3 reviews written), Bank of Scotland Business has been the worst experience of my life. This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. | Read 61-80 Reviews out of 363 Read Full Review. !”, “Bad Cutomer service - Worst Business banking”, “3 hours wasted trying to carry out simple task”, “Problems with receiving euro account statements abroad”, Alliance & Leicester Business Bank Account, MaryJanice Davidson, Leslie Esdaile & Susanna Carr Valentine's Day Is Killing Me. Opens in a new browser window. by Read Full Review. Does not respond to 5 voicemails. Business bank account fees and overdraft charges explained . Read Full Review, Written on: 19/04/2013 Whether you save with Bank of Scotland or not, we'll gladly review your accounts and discuss the right balance to meet your financial needs. by A robot asks you to speak certain characters from your password, which it never seems to recognise. Does not answer. They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. After 30 mins on the call being passed around the line goes to the engaged tone. Well that's just brilliant right? We have banked with Bank of Scotland for over 16 years. Bank of Scotland Business has been the worst experience of my life. Asked to speak to the Manager several times - you have to wait up to 72 hours for a call back. They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. wheelyneil (1 review written), Ridiculous call centre delays - almost impossible to speak to a human. Given the runaround. The only way to speak to Bank of Scotland is through the "Helpline" telephone number and you may as well talk to your dog. This bank is a HORROR STORY. Customers who participated in the Trustpilot survey gave the bank’s overall service a 1/5 rating. All we can say is that it took 3 + months to even get our online banking sorted, so next time we’ll stay with NatWest… We desperately needed to talk to someone about business lending. He doesn't answer his mobile phone, doesn't respond to numerous voicemails you leave him and has no landline number. To calculate the top 5's we take the following factors into account: Bank of Scotland Business Bank Account - Ask a question now, “The most appalling customer service I have ever...”, “Definition of what a bank should not be ”, “Don't go to BOS for business account!! b16jim (1 review written). They return £10000 direct debits for the sake of £100 being short. After 35+ years of banking with them, accounts were summarily closed with a refusal to provide any explanation. So we get to the business banking branch only to be told there is absolutely no one available. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Over the last 6 months I have… 34 Bank of Scotland reviews. Book an appointment with your local branch to talk through your needs. This is the biggest joke ever. Spectacularly bad I am trapped and they know it Due to current demand, we are currently not accepting applications from new customers for Business Current Accounts in NI. JohnChallis100 We do everything we can to make your first months in business as easy as possible. New start up business and new customer to Coconut Read Full Review, A very very poor service, advice given by help desk is not condusive to standard business practice demonstrated complete lack of customer service experience would recommend anyone to give a wide berth… " Vantage can also be added to existing Bank of Scotland Silver, Gold and Premier accounts. 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