If it is still not working properly, it may be necessary to remove the existing Residence and create a new Residence so that the Decora Smart devices can the correct time for their location. We've started with select lighting products, but will be adding more products and features soon. Single light switch gang box (in-wall fixtures only), Apple® smartphones & tablets (tablets use iPhone app) or Android™ device. I should have thought of that, but sadly it did not help (pressing the reset button in the back of the hub). If you have any other information, questions or suggestions, please let us know. SmartThings Classic or SmartThing (Samsung Connect)? Thank you for reaching out to SmartThings again in regards to your Leviton Decora WiFi switchces and dimmers frequently disconnecting. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. Now try pairing again. SOLVED. Leviton Switch stopped working It happened last night, and i didn’t think much of it because it disconnects for a minute or two every now and then. I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. Leviton Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch. Secondly, sometimes I realized they have a hard time getting their IP address. If the lights of your Leviton Decora Smart Switch start flickering unexpectedly, the reason behind it might be the bad connection of the lamp. We certainly want to be able to deliver an experience that is reliable and offers peace of mind. The only way to get them back … I am terribly sorry for the understandable frustration that you are currently experiencing with the Hub and with the new SmartThings app. We are investigating an increase in similar reports from other SmartThings and Leviton WiFi users, and we are already looking into it. Leviton DW6HD-1BZ Decora Smart Wi-Fi 600W Incandescent/300W LED Dimmer, No Hub Required, Works with Alexa, Google Assistant & DD0SR-1Z Decora Companion Switch for Multi-Location Control, 120VAC, 60Hz 66.36 $ 66 . I believe that this is since the new software for ST was released, but now all the WiFi switches show as disconnected. All Decora ® devices are provided in a broad range of colors to match or contrast with any decor. Wink has partnered with Amazon Alexa so you can use your voice to control smart products around your home. Which mobile app are you using? 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. Called support…they are “researching” the issue but no ETA. I have been using the classic app. A 5-year limited warranty supports Leviton Decora Smart Wi-Fi products. Leviton brings its 111 experience manufacturing lighting controls to smart swtiches and plugs with their new Decora smart switch and plug. Leviton is no stranger to the light switch, and it was an early mover into the smart home space. If I press the button in the app, it changes to “TURNING ON”, but does not turn on the switch. After a few weeks one went unresponsive. Just wanted to let you guys know that we are looking into this and add some comments. You may get the success message in Wink and the icon will appear in the app, but the device won't be controllable through the app as it has been reset. Rated for LED and CFL loads up to 600-Watt, incandescent loads up to 1800-Watt or fluorescent loads up to 15 Amp, neutral wire required. The locator LED will quickly flash green. We are here to help. Leviton Decora Smart Switch with Wi-Fi Technology (DW15S) ... Two of them stopped working and dont respond at all. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. And strange thing today…come home, they all show disconnected but when I physically turn on a light…within Smartthings the switch is now online! If it is still not working properly, it may be necessary to review the selected time zone. General Discussion. Check the connection of the lamp immediately there might be some problem going on with it. BTW…the new app sucks! Leviton app works fine, Smartthings doesn’t work to access the switches. The My Leviton app still works correctly. It’s not all the switches and it’s not the same switches every time. Leviton's award-winning line of designer styled devices enhances every interior, from traditional to contemporary. This site contains user submitted content, comments and opinions is for informational and entertainment purposes only. Smart home devices. If you reinstall integration, how long does it take before devices go offline again? Is there a work around? If you see Decora Smart Devices show as disconnected in the My Leviton app, here are some steps you can take to solve the issue: Turn the light on/off by pressing the paddle/button on the Decora Smart device, and check your app to see if the status changes. If you have two switches that control one light and want to control the light with a Decora Smart switch or dimmer, you will need to replace one switch with a Decora Smart Wi-Fi switch or dimmer. No hub required, works with Amazon Alexa and Google Home. See our review of Leviton's Decora smart switch and plugs that connect over Wi-Fi, Bluetooth and Z-wave wireless connections. [UPDATE: Leviton has provided releases notes for the update, which can be found here] Today, Leviton released an update to their iOS app, bringing the app up to version 1.4.3. Anytime. I recently purchased four of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. They are unusable by wi-fi and also by physically using the switch. I have 10 Leviton homekit smart switches in my home. I just installed a decora smart dimmer to control 4 lights in an atrium. Super pissed as most of my devices are WiFi. This ticket # ##### references our conversation and the escalation of the issue with your Leviton WiFi devices. Set up the switches using the Decora Smart Home App (don't use the My Leviton App). Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. The leviton app just updated and now my devices in smarthub are not refreshing… They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton … Same symptoms. LEVITON MAKES NO WARRANTIES, EXPRESS OR … Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. My symptoms are slightly different. Close. Also see how they work with Amazon Alexa, Google Assistant, Siri & Apple HomeKit Remove from any SmartApps or Dashboards, then try again". I installed and set both of them up in about 15 minutes. I have 11 Leviton Decora Smart switches and dimmers (a mixture). 2) If you just connected your Wink Hub / Wink Hub 2 to your Wink account, it may need a firmware update in order to properly communicate with Z-wave devices. The lights are part of a 3-way switch where one side is a simple switch and the side I rewired was a dimmer. The other would be replaced with a Decora Smart Remote: DD00R-DLZ - Decora Matching Dimmer Remote – use for 3 or 4 way dimming applications Add me to the list of users having issues with Smartthings and “My Leviton” Wifi devices recently. 5. My Leviton connects the Leviton Decora Smart with Wi-Fi® Technology product family to your Android device as well as Amazon Alexa for voice control, no hub required! In the classic app a switch will show “OFF”. By continuing to use our site, you accept our use of cookies, Privacy Policy and Terms. We are escalating this ticket in order to further investigate. I also filed a support request. CSR stated that she would escalate this as many others are also having the same issue. Every couple of days the Leviton devices come up as "Not Responding". 36 74.98 $74.98 Has anyone else seen this? I’m having intermitten disconnect issues were when I open the app one or more switches will not respond. When pairing your Leviton devices, press and hold the control button until the light begins flashing amber. Control of my Leviton WiFi switches stopped working yesterday. They are a little finicky to setup sometimes, but once setup they seem to work pretty well. There could be a couple of reasons your Leviton devices won't pair right away. Different UI, of course, but the same behavior. Anyone have a workaround? Yes. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. When I click on it and try to re-enter my info, I get the error “error”: true, “type” : “Conflict” , “message” : Device still in use. Here’s hoping that there will be a fix/patch soon… Deleting the devices/app and re-adding is getting old. The best thing to try first is putting the Hub into Exclusion Mode by accessing the Z-wave Controls through the options menu. Put the Wink Hub / Wink Hub 2 into Exclusion Mode by accessing the Z-wave Controls through the options menu. Easily replace your existing single pole or multi-way devices with the new Leviton Dimmer or Switches to allow control from anywhere via your My Leviton app. Works with Amazon Alexa and Google Assistant, No Hub Required. The locator LED will quickly flash green. Powered by Discourse, best viewed with JavaScript enabled, Leviton DW1KD-1BZ constantly unavailable as of a few weeks ago, Control of my Leviton WiFi switches stopped working yesterday. written permission of Leviton Manufacturing Co., Inc.. TECHNICAL SUPPORT For additional information contact Leviton’s Technical Support at: 1-800-824-3005 or visit Leviton’s website at www.leviton.com INSTALLATION INSTRUCTIONS Switch with Wi-Fi® Technology Cat. Tracking, same exact issue as Bob. Leviton Corporate - Melville, NY (Hours of Operation: Mon-Fri 8am-10pm EST, Saturday 9am-7pm EST) Corporate tech services handles residential line voltage wiring devices, Switches, Receptacles, Commercial and Industrial wiring devices, Straight Blade and locking wiring devices, LevNet RF, GFCIs and AFCI, Temporary power, Surge protective devices, Occupancy and Vacancy Sensors, Wallbox … I received a reply from support suggesting that I remove the Leviton Decora (Connect) SmartApp and then reinstall it. Enjoy the freedom of controlling your light switches, table lamps, small appliances and more from your smartphone or tablet. Leviton Decora Switch Issues. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. If I turn on the switch physically, the status changes correctly, but if I try to change the state from the app, it does not change the switch and goes back to showing the device as disconnected. First: The switches work flawlessly. In the My Leviton app select the menu button in the lower right corner. Do Leviton lighting products work with Amazon Alexa and Wink? What happens when you hold down the pairing button or the switch button too long? I would suggest getting in touch with support and see what they say. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. Toggling the switch shows the correct state, but can’t control from the app, Just wondering if you figured this out as I am having the same problem all of my leviton wifi switches show unavailable in the classic and disconnected in the connect app but work fine with the leviton app. The support page says it will only work with the classic app. That is about a $550 investment. reading through the forum, I discovered the new one and tried that. Works with Amazon Alexa and Google Assistant, No Hub Required. I am also in this situation. Mine also stopped working on 4/12 after the new firmware update. Posted by 3 years ago. Ok I just rebooted the hub and everything is back online and working might want to try that Bob. Asked by DG November 2, 2019. Long live classic!!! Leviton squeezes a Wi-Fi radio, a dimmer switch, and an entire Amazon Alexa-compatible smart speaker into its Decora Smart Voice Wi-Fi Dimmer with Alexa. The Hub says online since 4/12/18 and firmware 000.021.00012. Clearly, with your current situation, that is not the case. The app update brought along bug fixes as well as a new firmware update to the Decora Smart line of hub-less Wi-Fi HomeKit switches … If the light on the module goes from flashing amber to flashing red/amber, you have factory reset the module. On the Leviton app, it says “Accessory Not Reachable”. ... wee morning hours and returning late from work makes me nervous. 2 of them are 3 ways, with the matching remotes. Make certain all devices are running the latest firmware: Check the Updates icon on the home screen 15 Amp, 120 Volt, Decora Single-Pole, AC Combination Switch, Commercial Grade, Non-Grounded, 1755 $31.08 15 Amp, 120/277 Volt, Decora 3-Way / 3-Way AC Combination Switch, Commercial Grade, Grounding, Side Wired, 5643 Their firmware push last Thursday Exclusion Mode by accessing the Z-wave controls through the options menu stopped working 4/12... 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