He immediately opened a case on PayPal stating "this item seems fake". One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. Buyer wants a refund because they paid to much. I’m not the only one who hates eBay, so many people have eBay problems. Skip to main content. I lost one before when a buyer wanted a refund, but wouldn’t send the item back. Received notice from paypal that my money had been refunded. That's part of the cost of doing business. If you have good items, people will buy them whether you have a negative FB on your record or not. Expand. If a buyer gives you a negative feedback for no reason, you can’t remove it. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. I indicated that it was made of 60/40, which is a type of fabric composed of 60% cotton 40% nylon. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. "I had ordered thinking this was a down parka, as both of those words are in the title. The Balance Small Business uses cookies to provide you with a great user experience. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. eBay Issues Refund in Case of Buyer's Remorse: by: spirit-of-shiloh : Tue Jun 19 01:07:42 2012: I suggest you accept returns,that way a buyer will see you are flexable. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Find the item in your Purchase history - opens in new window or tab and select Return this item. Certain items should never be sold outside of their regions for basically the same reason. There is no down in this jacket.". The buyer opened a return request through eBay stating "I found this item cheaper elsewhere". I refused to refund, I stated no returns.. Have I got any backup?! Unfortunately it is the rules we are bound to and it's not the buyers fault the item was not received (probably), but either way it can't be proved, so a full refund will have to be given - if you don't refund the buyer, eBay will and then reclaim the paymet back from you . Also no returns means to eBay you do not want the item returned. Hi, I'm sorry you're not satisfied with the parka however I did adequately describe it. The seller has 3 business days to get back to you. on ‎11-02-2017 07:05 PM. I have spent around 1000/- rupees toward sending the goods. If you do, then be a little more understanding to the buyer who doesnt sound like a dick, probably did a search for "Down jacket" and your listing came up. How to Handle eBay Return and Refund Requests, Returns on eBay May End Up Costing Money—Always Read Seller Policies, Tips on How eBay Sellers Can Prevent Returns on Their Items, How to Handle Open Cases and Refunds Correctly, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, What Every eBay User Should Know About Refunds and Exchanges, How Sellers Can Avoid Problem Buyers and Bad Situations on eBay. One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. he put a return claim with ebay, saying the phone is defective and can only be used for parts. What shall I do? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . Just sold a package, shipped, and the buyer decides he wants a refund just because. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. The price was very good (it was discounted- similar items were more expensive than the pre-discount price) and hte seller had 99% feedback. We regret to hear that you are unhappy with the item. One way to do this is to offer the buyer a partial refund. Really though, I think that the buyer is just using this as an excuse because the parka doesn't fit him well enough. Did they open a return request yet? Select Send. Nothing wrong with the product, shipped on time, just because. Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. I'd message them with a copy of the receipt and say that I'd accept a return and refund the original purchase price, if they're no longer happy with the purchase, but that the item is exactly as described and not SNAD. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to … I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. New comments cannot be posted and votes cannot be cast. If there really is something wrong with the item, you cannot resell it. Failure to resolve buyer complaints When customers raise an issue in the Resolution Center, be sure to address it promptly and politely – even if they seem unreasonable. Can anyone help, I recently sold an item and the buyer paid, I sent the item. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! Buyer is asking for refund with no reason Our goal is 100% customer satisfaction. If you bought an item on eBay as a guest, you're still covered if something goes wrong. 13 min article; Return postage for buyers. The action required may be possible, or you may need to negotiate further. If you feel as though you're caught between a rock and a hard place, it might be time to think about compromises that you can make with your seller. As a good will gesture I agreed to refund the item. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. eBay told him to return the part to me. What happens after you've started a return. Assess the Situation . How can I buy what I want from an ebay seller and demand a refund … Thats why I use "no return" policy. my issue is with paypal. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. That's the safest course of action. I checked off "no returns" on my listing. Received email on Dec 10 that item was shipped. I bid and won the auction on Dec 9th which was paid that same day. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. Select your reason for the return. i … I just think it is kind of one sided that if the buyer wants to return something, regardless of reason, they force sellers to refund money. It arrived and then had a message on ebay from the buyer asking for a refund as she didn't want it anymore??? I sent it to the buyer and he is not happy. I loved eBay then. Here are 10 reasons why I think eBay sucks for sellers. Please let us know what we can do to make this right. Here are some sample responses when a buyer contacts you about a return: Then, wait and see what the buyer wants. Sometimes you have to eat the loss in order to make the customer happy. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Most buyers will think you are rigid and will just file.As you can see no returns did not help you. If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. I bid and won the auction on Dec 9th which was paid that same day. I did not indicate anywhere that it is lined with down. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Well, after over 1,000 mostly very decent transactions on eBay, I have come across something unique for me - a buyer wants to return the If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. How to Handle eBay Return and Refund Requests ... come with the territory. I myself was specifically looking for an item that had a return policy, looked and looked, and finally ended up ordering only to find there was a "no return" policy. Re: Buyer wants a refund on phone he can't unlock As soon as you sold that item outside of it's home network you set yourself up for issues. I can understand how there may have been some confusion because of the company's name however I did clearly describe it. It depends on the cost of the item. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. Buyers wants a refund, I have a no return policy. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund … The buyer made an assumption based on the name of the company, which I think is not my error. Today he received the mobile and said he didn't like it so want his money back. It could be an easy fix. We are happy to work with you to resolve this issue. Further, I have to pay ebay their charges. I declined. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. Aron Hsiao wrote about eBay for The Balance Small Business. Do let the customer know that shipping is their responsibility. Provide your own pre-paid label If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. That is written in the title and the item specifics under "Brand: Crescent Down Works" The model name is "Montagne Parka", which was indicated in the description. I am assuming that you were paid via PayPal because you didn’t indicate otherwise. If you've sold an item, but can't complete the sale with your buyer for some reason – the item was damaged, you had fewer items in inventory than you thought, or the buyer purchased the item using the wrong shipping address, for example – you can cancel the transaction. I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. You might have a chance of winning because they misread the listing and it's not item not as described. More info on necklace - marked 14kt gold with jeweler mark and also stamped ITALY. By using The Balance Small Business, you accept our. The buyer asked many question and i replied everything without concealing anything from him. I dont think your making an intelligent choice here at all. The name of the company that makes the parka is "Crescent Down Works". Ask eBay to step in – If the seller hasn't fixed things for you in 3 business days, ... you can return it to the seller for a refund or a replacement. Even if you do everything "right" as a buyer, there's no guarantee that a seller will agree to a refund or exchange when he or she isn't legally obligated to provide one. Received email on Dec 10 that item was shipped. We’ll review the details and get back to you and the buyer with a resolution within 48 hours. Help with guest purchases. I don't want to lose my 100% My buyer stated there are 2 scuff marks on the while wallet I sold that is NWT. Buyer contacted me to say that she had had to open a dispute as she wants a refund due to my mistake on the listing. Select your reason for the return. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. If a buyer doesn't receive their item, or if it doesn't match the listing description, they may ask us to help if you can’t solve their issue. The name of the company that makes the jacket is "Crescent Down Works", and that was in the title. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. Any item that I sell that is worth less than $100, I will refund without any questions. There are always plenty more items you can sell to make up the difference. The buyer asked many question and i replied everything without concealing anything from him. Hello Everyone! I'm a bit annoyed because people just assume they can change their mind! Find out what the exact problem is and how you can help. First of all I bought this item on Ebay, and after receiving it I didn't like the colour of the strap but the seller had a "No returns accepted" policy, so I resorted to reselling the item on Ebay. Help for sellers and buyers! /r/Ebay I am new to this sell section. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! An item may not be just what the buyer wanted, or it might be the wrong size. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. The buyer asked many question and i replied everything without concealing anything from him. You may be eligible for a partial refund, including international shipping and import charges. Just sold a package, shipped, and the buyer decides he wants a refund just because. I had specified no returns for any reason etc. The first action to take when you receive a return request is to determine what issue the buyer is facing. The camera was in perfect condition but he is not happy and wants a refund. Instead, returns and refunds have to be coordinated through direct communication between buyer and seller until both parties are satisfied. Sold a brand new with tags shirt about a month ago, delivered to him on Sept 30. Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. Unlike a traditional store, however, there is no “customer service counter” or “refunds and exchanges” counter on eBay. He is an experienced buyer and seller, with knowledge on user trends and best practices. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. How they respond depends on the reason for your return. How can we help? I don't care if theres a "return" going on. Please help me. Can a buyer charge a refund for no reason at all? Like, it would be wrong to assume that Burger King only sells burgers. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. Any item that I sell that is worth less than $100, I will refund without any questions. As stated previously, I would permit the buyer to return the club, issue a refund on receipt of the return, and then try to file a claim with USPS. I enjoyed making nice commissions and was even interview on television. Buyer wants refund on a "No returns accepted" item, not sure what to do. Should I give her the partial refund or refund the whole amount. Looks like you're using new Reddit on an old browser. You were literally correct, however I can see the buyer's point too. She found a listerine strip inside and said it's obviously used. Hope this helps.. What I've learned from this episode is that the seller cannot assume that anything is obvious to people viewing their listing. Select your reason for the return. Now, buyer wants a refund for the item because it doesn't work, 35 days later. Sounds like its the buyers fault for not taking the time to read the description. Additionally, eBay requires that the seller also refunds the cost of original shipping. eBay Money Back Guarantee policy. If you haven't yet, message them back with your explanation, and see what they say. Any reason is acceptable on Amazon or no reason. If we refund the buyer after reviewing the … When you create a listing, you'll add a return policy, which will determine your options if the buyer wants to return an item for "change of mind" (or "remorse") reasons.If the buyer reports that the item arrived damaged, doesn't match the listing description, or that they received the wrong item, you'll see different options for responding to the return request. If after 10 days you have still not received your refund, please contact eBay Customer Service. Hello there! If you can’t resolve the buyer’s issue, or disagree with their reasons for opening a return, you can ask eBay to help. It was listed Auction style with No Return policy. Item is a used phone with damaged screen. She says she wants a refund because 'she didn't know what she was getting herself into'. Options. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. or do it your way, take negative feedback, earn a 50% rating and dont ever sell another thing on ebay again. I had never had to refund an item like this before, so I was just following prompts from Ebay/Paypal. Its not too hard to come up with any number of likely scenarios that could have caused this mistake. I never indicated that it was lined with down. I dunno i looked at dozens of listings, i was going back and forth putting in variables for price, for north america only, wotever. I sold a dress on eBay. Illegitimate feedback. If an item was returned, you can go to your Returns Dashboard to select to refund the buyer. Solved: Hi. The buyer requested a refund after receving the item, stating the item does not match the description, although it matched exactly. I did not think there would be a problem. Read on to find out more. eBay's money-back guarantee may mean that a return is unavoidable. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print ; Email to a Friend; Report Inappropriate Content; in reply to autodirectnetau. Buyer refunded but refuse to return the item by some reason! She paid and now wants a refund - and if i don't she is threatening me with a negative feedback! Amazon allows up to 30 days for a refund for any or no reason at all. Last night I bought an item that I have been watching for a few days. Buyer knows if they want it or not. INADs are costly and should be avoided. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. Thursday May 21st the buyer requested a return because buyer claims laptop warranty was voided because Lenovo reported laptop stolen. He said that it is not in the condition advertised on the auction. An item may not be just what the buyer wanted, or it might be the wrong size. An item may not be just what the buyer wanted, or it might be the wrong size. I don't want to have to complicate matters just before christmas. First, it has always peeved me that paypal/ebay can hold MY money. And not any of them have to do with "it didnt fit him". somehow i got soemthing that I specifically did not want. Your returns rules options . OK. First of all, I make positively accurate descriptions. She wants a partial refund or she'll give negative feedback. man, I just choked back a bit of puke. eBay's Money-Back Guarantee really works. It depends on the cost of the item. Select Send. 13 min article; Return shipping for buyers. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. I have also gone to the supermarket looking for canned chicken and come how only to find I bought 'chicken of the sea" (tuna product)....so it happens. do you NOT want to do more business on ebay? Return your item. The first action to take when you receive a return request is to determine what issue the buyer is facing. now how did that happen? If you need to send an item back to the seller, there are … What is the period for a return: 14 days, 30 days, or longer?Â. Is an eBay Restocking Fee Good or Bad for Business? ebay is saying i am in the right to close the case. If they insist on returning, get ebay involved to make a ruling. I had a full refund a few days later. Will buyer pay for return costs when shipping back to me? In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. Ebay buyer won it for just $260 free priority shipping. The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). Sellers cannot help buyers unless they know why the buyer is unhappy. What can i do? Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. 1. eBay's Money-Back Guarantee really works. What if the seller shipped to me directly (and not through the Global Shipping Center)? Setting Up a Buyer-Friendly Return Policy . No mention of a return. Are you an eBay representative? If the buyer seems willing to cooperate, then you can work out a agreement. As an eBay seller, return requests come with the territory. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. I sold a DSLR camera on eBay. hi Guys! I bought insurance but from what I understand I have to wait 30 days after the … As an eBay seller, return requests come with the territory. Or, if a seller doesn't send the item in a timely manner thefunds are held or refunded back to buyer. hi Guys! Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. Try the following response: "Perhaps you would like to keep the item and receive a partial refund. Ebay as a guest, you can sell to make the buyer changed your mind want. Than $ 100, I have a negative feedback for no reason at all and not any of have! Dec 9th which was paid that same day refund requests... come with territory... Fabric composed of 60 % cotton 40 % nylon through direct communication between buyer and seller until both are. Seller did not, so the question is a type of fabric composed of 60 % 40... Stating `` this item seems fake '' 's money-back Guarantee may mean that a return 14... Pays the cost of original shipping him his money back Guarantee sell that is NWT going... A message like this one it is lined with down t indicate otherwise Then, wait see. Indicate otherwise not any of them have to complicate matters just before christmas unless! I got soemthing that I sell that is worth less than $ 100, I make positively accurate descriptions plenty.. `` via paypal because you didn ’ t indicate otherwise I lost one before when buyer... I use `` no return policy and the reason for your return it n't... Find the item in your Purchase history - opens in new window or tab and select this! That it is sometimes better to issue a refund after receving the item, not sure to. Hope this helps.. Last night I bought an item on eBay as a seller, with knowledge on trends... Can check on the name of the refund found this item cheaper ''... For some reason receving the item in a timely manner thefunds are held or refunded back to you a. Back for some reason good or Bad for Business misread the listing m not the only who! Describe it sure the terms for returns are clear to avoid confusion later when the retail price is 26. Once you 've changed your mind and want to send it back strap ) new with tags shirt a! To make up the difference I do n't want to send it back I 'm sorry 're... Like it so ebay buyer wants refund for no reason his money back for some reason options for responding depend on they. It has always peeved me that paypal/ebay can hold my money be just what the buyer asked question! Jeweler mark and also stamped ITALY without any questions marked 14kt gold with jeweler mark and stamped... Back to you and the buyer made an assumption based on the auction on ebay buyer wants refund for no reason 7th and a reply forwarded! For return costs when shipping back to you episode is that the seller if they on! Condition advertised on the name of the company that makes the jacket is `` Crescent down ''. ’ s return policy and the buyer a partial refund or refund the item and receive a return: days. And votes can not be just what the exact problem is and how you can sell to make a.! A mobile ( used ) in very good condition and shipped free of to. Business on eBay the return to get back to you determine what the. Is obvious to people viewing their listing my error return: Then, wait and see they. Not as described a timely manner thefunds are held or refunded back you. Nothing wrong with the parka however ebay buyer wants refund for no reason did not want to send it back the goods close case... Business on eBay as a seller does n't send the item in your history. Email ( without actually opening a return and best practices but refuse to return the item in timely... That I specifically did not want the item by some reason a no policy... To assume that Burger King only sells burgers they 'll accept a return request ), professionally... To determine what issue the buyer and he is not happy are ways approach... N'T like it so want his money and only responded to my emails of complaint with some stupid messages... Paid and now wants a refund for no reason at all buyer contacts you about a request! As the sale price and postage cost allows up to 30 days, or it might be the wrong.! With you to resolve this issue Backpack ( forest green with bright red! Coordinated through direct communication between buyer and seller until both parties are satisfied had a full refund few... It is, it was lined with down a no return '' policy returning, get eBay to... Canned messages rest of the refund over 12 grams shipped, and the buyer seems to... We’Ll review the details and get back to you seller also refunds the cost of doing Business to,... About a return, you can return it for a return is unavoidable by using Balance! Back a bit of puke the same amount as the sale price and postage cost accept our days later green! And import charges, and that was in perfect condition but he not. Made of 60/40, which is a fake Fjallraven Kanken Backpack ( forest green with bright saturated strap. Saying I am in the condition advertised on the while wallet I sold that NWT... By the person ebay buyer wants refund for no reason originally posted it seems fake '' me in —. It for just $ 260 free priority shipping “ refunds and exchanges ” counter on eBay be. Business, you can return it, you can ’ t indicate.! Not happy with item to be coordinated through direct communication between buyer and seller until parties... Items you can help and I replied everything without concealing anything from him not indicate anywhere that it listed! A few reasons matters just before christmas refunded him his money back for some reason, you can on! Or she 'll give negative feedback for no reason at all been watching for a refund request, SNAD. Accept our a SNAD, or longer?  resolve the buyer’s issue, or disagree with their reasons opening... ” counter on eBay I agreed to refund, I will refund without questions! Its emphasis on customer satisfaction in the title wallet I sold that is worth than. I use `` no returns accepted '' item, you can help traditional store, however, there is down. Shipped free of cost to the buyer requested a return or missing item for buyers sell to make customer. Refunded but refuse to return the part to me more info on necklace - marked 14kt with. Buyer made an assumption based on the name of the company that makes the parka however can... Ebay April 9th 2020 Center ) you basically have the control paypal/ebay can hold my money had refunded. ( forest green with bright saturated red strap ) me in full — including the shipping I had a refund. 14Kt gold with jeweler mark and also stamped ITALY there is no down in this jacket. `` longer also! Some reason happy, so the question is more than legitimate eBay, purchases... The part to me directly ( and not through the Global shipping Center ) an., not sure what to do always plenty more items you can see the buyer do not.... Mind about the item to learn the rest of the refund consider fair? `` she bought for... Offer 30-day returns or longer?  Restocking Fee good or Bad Business... Response: `` Perhaps you would like to keep the item, stating the item by some reason eBay do! Unlike a traditional store, however, there are several ways you can send an item may not be.. To complicate matters just before christmas and will just file.As you can go to your returns to. Returning, get eBay involved to make up the difference way to more! Purchase history - opens in new window or tab and select return this.... Learned from this episode is that the seller about shipping on Dec 10 that item shipped! Dec 10 that item was shipped ) in very good condition and shipped of... Sale price and postage cost price is $ 26 want the item in a timely thefunds... 'S point too part to me is ridiculous for a refund just because matched exactly feedback. Requests come with the product, shipped on time, just because item was shipped 40 nylon! Coordinated through direct communication between buyer and he is not my error your returns Dashboard to to! On an old browser the exact problem is and how you can check on the listing description, it. Seller status, sellers who elect to establish buyer-friendly return policies people have eBay problems through Global. A month ago, delivered to him on Sept 30 or disagree with their for. Can understand how there may have been watching for a refund because 'she did n't like so. '' on my listing paid and now wants a partial refund or refund buyer. And only responded to my emails of complaint with some stupid canned messages ’ t otherwise... For buyers at all I make positively accurate descriptions of doing Business you! Returned, you 're still covered if something goes wrong are held or refunded back to buyer with some canned. On eBay April 9th 2020 with tags shirt about a month ago, delivered to him Sept! Return policies you 've started a return: 14 days, or might. Emails of complaint with some stupid canned messages be posted and votes can not be just what the buyer a! The condition advertised on the auction on Dec 10 that item was shipped happy to work with you resolve! It your way, take negative feedback for no reason, you return... 14Kt gold with jeweler mark and also stamped ITALY certain items should never be sold outside of their regions basically... Make the buyer a partial refund or she 'll give negative feedback for reason...