Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. With eBay Guaranteed Delivery, buyers can search for items that will arrive by a specific date, including the next 1-2 days. Buyer claims "Item Not Received" Tracking says they are lying through their teeth. If buyer says not in rental office or any other similar place, I would have no choice but to refund. I sell on Ebay also, and in 5yrs I have never had a package come up as undelivered. If the item doesn’t arrive by the delivery date, we’ll make it right. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. There is a handful of positive buyer feedback stating "Rubbish buyer,only want to cheat money,do not sell this man anything" so this definitely isn't their first rodeo at this. What to do when a buyer opens an item not received request. Buyer says "Item not received" My tracking info says "Delivered". All my packages are delivered there, not to my mailbox since the mailbox only fits letters. No manager has been in touch. $50 item. Am I protected? I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. Amazon holds the position that only a signature is proof of delivery. 560429332418 e771351e-285d-40bc-babf-ba048dc0b149:176cb0175fb 19997. This does not mean that you have to issue a refund. Delivered but Buyer says Not Received: Scam or USPS Mistake? This is a major bad deal to sellers. Archived. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. I printed the label through PayPal so it was the address they had on file. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. The item was shipped via USPS First Class Package and was scanned in on March 28, 2017, 12:00 pm. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Here are three of the most common eBay scams for eBay buyers. However, I … all u have to do is the response that u did . As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. I have been on ebay for 12 years and have NEVER marked an item as delivered. I received a message not from the customer themselves, but from Amazon Customer … Defects must be avoided like the plague. If Post office says it was delivered and it was the address on the order. The seller is not responsible for delivered packages that don't end up in the buyer's hand, I agree with that, but I don't agree that it means someone is trying to scam. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. Tell them that you need the case so that eBay … Should I call eBay and speak with someone? tracking shows only the name of suburb not the address. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. I just don't know what my options are to handle this buyer. Buyer says that he never received it but that it's not possible that someone stole it and he was home all day that day. To quickly find items that are guaranteed to arrive in 3 days or less, just use the toggle at the top of your search results. I have run into many scams on ebay, both as a Buyer and as a Seller. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. Aug 6, 2015 5:25:22 PM. Next time, send a friendly message first. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Bingo free item. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). Buyer messages me the following: " Hi, I hope you are doing well. You are responsible for getting the item to your customer, or refunding the buyer’s money. MAV-DAK 2015-01-12 03:22:33 UTC #6. Remember that if an offer looks too good to be true, it probably is. When the buyer pays for something he or she should receive it- … For example, a wedding cake that was ordered for the day of a wedding. If possible, we recommend trying to collect your package from the original address. Not ebay! Close. Tracking Number uploaded indicates item was delivered. Provide the evidence to the buyer if you haven't already done so. Tip If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it … He opened a case with eBay. Non-delivery scam. As eBay sees that the package has been delivered to the postal area, it assumes it was received and issues a refund. Can I request ‘Lost Item’ status and refund from eBay due to USPS being the custodian of the item and unable to confirm item delivery back to seller? It only means that the case was not resolved by you, the seller, and will reflect your seller statistics. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Posted by u/[deleted] 4 years ago. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. You will not win an A-Z. Buyer said package not received, but USPS shows delivered. Post office says that they checked with the carrier and he doesn't specifically remember that package, but they say that it must have been delivered. yes. It could have been delivered to the wrong address or tossed in a dumpster for all we know. It's free and quick to sign up, so join the discussion right now! Buyer said package not received, but USPS shows delivered. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. USPS has no answer for package location and says delivery back to sender may not ever be scanned. But actually the USPS claim I filed for the package covered me. Tell them to check with their front desk. 12. Last Edited 05:26:27 PM. Buyer won the item - a toy - on the 4th of this month, a Sunday, and i usually go to the PO on a Tuesday and Thursday as is stated in sellers notes, iyswim, but she didn't pay for it til late Weds, so i posted the item a week yesterday, the 8th. If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. corgi_gal 2015-01-12 03:20:43 UTC #5. You need to either find the package, get proof it was delivered to the buyer, or else the buyer will get a refund either by you or through a claim. Forums Shopping Resources eBay Forum. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. 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